When a plane trip becomes a hassle
You are happy to go on a trip or you have to fly to work and then everything changes. The flight is delayed and you will miss your connection; it's canceled and you stay put! Your luggage did not follow you or you are the victim of overbooking. What to do when your plane trip becomes a hassle?
In the event of a delayed flight, missed connection, canceled departure, etc.
You were well on time to catch your plane. But the notice board is categorical: the flight is late or worse, it is canceled. A site like Flightright.com will take care of your problem. You just need to enter your flight number to find out if you are entitled to compensation. You have up to five years from the date of the theft to make a claim.
International experts handle the problem for you and possibly take your case to court. The company announces a 98% success rate in court, attesting to the seriousness and efficiency of the service offered. Compensation for delayed flights, missed connections or canceled flights is paid immediately (less a commission). If no help is given, you have no costs.
When your luggage didn't follow you
Lost, delayed or damaged baggage happens very (too) often. The airline is responsible, not the airport when it comes to companies from the European Union and whatever the destination or the country of departure. The same goes for flights leaving from the European Union to another EU country, regardless of the company.
A registered letter with acknowledgment of receipt must be sent to the company with the supporting documents. You have 21 days to act when there is a loss or delay, but only seven days for damage.
If you are the victim of overbooking
Overbooking or overbooking is a common (and legal) practice. You may be refused boarding even if the company must first call on volunteers in exchange for services.
If you can't take the next flight, your ticket must be refunded. If there are not enough volunteers, the company can refuse to embark certain people against compensation of 250 to 600 euros.
